Your privacy matters to us. This policy explains what personal information bet93 collects, how it is used, who it may be shared with, and what controls you have over your data. Please read it before registering an account.
bet93 ("we", "our", "the platform") is an online gaming service providing sports betting, casino games, slots, bingo and related entertainment features. When you visit our website, create an account or use any part of the platform, we collect certain information about you. This Privacy Policy explains what that information is, why we need it, how it is stored, and what your rights are as a user.
By registering on bet93 and using the platform, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal data as described here. If you do not agree, you should not create an account or use the platform.
This policy applies to all registered players, visitors to the bet93 website and anyone who contacts our support team. It covers data collected through the platform interface, payment processing, customer support interactions and any promotional activity you participate in.
Plain language summary: We collect your data to run your account properly, process your PKR payments, keep the platform secure and improve the experience. We do not sell your personal information to advertisers or third-party marketers.
The information bet93 collects falls into two main categories: information you provide directly, and information we collect automatically as you use the platform.
Information you provide directly:
Information collected automatically:
We only collect data that is genuinely needed to operate the platform, verify accounts and process payments. We do not collect sensitive categories of personal data beyond what identity verification requires.
Data is collected through several points of interaction with the bet93 platform:
bet93 uses your personal data for the following purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Name, mobile number, date of birth | Contract performance |
| Processing deposits and withdrawals | Payment identifiers, transaction history | Contract performance |
| Age and identity verification | Date of birth, ID documents | Legal obligation |
| Fraud detection and security | IP address, device ID, bet patterns | Legitimate interest |
| Responsible gaming monitoring | Session data, transaction history | Legitimate interest |
| Customer support resolution | Support messages, account history | Contract performance |
| Platform improvement | Aggregated usage data (anonymised) | Legitimate interest |
| Promotional communications | Mobile number, email (if provided) | Consent |
We do not use your personal data for purposes beyond those listed above. If we intend to use your data for a new purpose that is materially different from this list, we will update this Privacy Policy and, where appropriate, seek your consent.
bet93 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose:
We do not share your data with advertisers. Your betting history, payment details and personal information are not passed to marketing companies or used to build advertising profiles for third parties.
bet93 uses cookies and similar browser-based technologies to operate the platform correctly and understand how players use it. A cookie is a small data file stored on your device by your browser when you visit a website. We use the following categories:
You can manage cookie preferences through your browser settings. Clearing cookies will log you out of your session and reset any local preferences. Blocking all cookies may affect the platform's functionality. We do not use third-party advertising cookies that track your activity across other websites.
bet93 retains your personal data for as long as your account is active and for a period after closure. Specific retention periods are as follows:
When retention periods expire, data is deleted or permanently anonymised so it can no longer be linked back to an individual.
As a bet93 account holder, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via live chat or at the email address listed in Section 12.
You have the right to request a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe and provide the information in a readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. For account-level corrections such as name or contact number, contact support directly.
In certain circumstances you may request that your data be deleted. Note that data subject to legal retention obligations — such as transaction records — cannot be erased before the minimum retention period expires.
You may ask us to restrict how we use your data in certain situations — for example if you contest its accuracy or if you believe our processing is unlawful but prefer restriction over deletion.
Where technically feasible, you may request your personal data in a structured, machine-readable format so it can be transferred to another service.
You may object to our processing of your data where it is based on legitimate interests. This includes opting out of promotional communications at any time by contacting support.
bet93 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:
While we take these precautions, no online platform can guarantee absolute security against all threats. If you become aware of any unauthorised access to your account, contact support immediately so we can investigate and take appropriate action.
Your responsibility: Keep your account password private and do not share it with anyone. bet93 staff will never ask for your password. If you receive a message requesting your credentials, do not respond and report it to support immediately.
bet93 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a registered account belongs to someone under 18, that account will be closed immediately, any deposits returned and the associated data reviewed in line with our obligations.
If you are a parent or guardian and believe a minor has registered on bet93, please contact support immediately so we can investigate and close the account. Please provide the account mobile number or any other details that would help us identify it quickly.
bet93 may update this Privacy Policy from time to time. Where changes are material — for example if we introduce a new category of data collection or a new third-party sharing arrangement — we will notify active account holders through the platform or via the contact details on file. The updated policy will always show the effective date at the top of this page.
Continued use of the platform after the effective date of a revised policy constitutes your acceptance of the changes. If you do not accept the updated terms, you should stop using the platform and contact support to close your account and request data deletion where applicable.
For any question, request or concern relating to your personal data and how bet93 handles it, you can reach our team through the following channels:
Data access requests, erasure requests and other rights-based inquiries should be submitted in writing (via email or live chat message) so we have a clear record of the request and can respond formally. We aim to acknowledge all data-related requests within 5 business days and resolve them within 30 days.
Please include your registered mobile number and the nature of your request in any privacy-related communication. This helps us locate your account quickly and respond accurately.
Six core privacy commitments that define how bet93 handles your personal data as a Pakistani player.
Your personal information — name, mobile number, payment details and betting history — is never sold to advertisers, data brokers or marketing companies. It stays within bet93 and the limited service providers needed to run the platform.
All data transmitted between your device and bet93 is encrypted using HTTPS. Payment credentials for JazzCash and Easypaisa are handled through tokenised connections — your actual payment account details are not stored on our servers.
We only collect information that is genuinely needed to run your account, process PKR payments and comply with our obligations. We do not collect sensitive personal data beyond what identity verification requires.
You have rights over your data — access, correction, erasure and objection to processing. These can be exercised by contacting our support team. Opt-out from promotional communications is available at any time with immediate effect.
We keep your data for defined periods tied to operational and legal needs — typically five years for transaction records. After these periods, data is deleted or permanently anonymised. We do not retain data indefinitely without a reason.
Privacy-related requests — access, deletion, correction — are handled by our support team via live chat or email. We acknowledge requests within five business days and aim to resolve them within 30 days.